About 24-Hour Care
A planned around-the-clock home-care arrangement, subject to staffing, assessment and confirmation of shift coverage.
Who may enquire about this service?
Families exploring continuous support for a person who needs help across the day and night.
What may be discussed?
- Discussion of day and night support needs
- Proposed shift and handover planning
- Agreed daily-care responsibilities
- Family communication and escalation arrangements
Preparing for the discussion
- Share the home location and preferred dates or schedule.
- Explain the everyday support being requested and what the family can manage.
- For clinical services, have current instructions from the treating healthcare team available through an agreed appropriate channel.
- Identify the family contact and preferred communication method.
Before arranging care
JNS will ask about the location, desired schedule, the support being requested and any relevant care instructions. The family and JNS should agree the service description, responsibilities, staffing arrangement, charges and contact process before the start date.
Important scope and safety information
Related services
Families may also wish to read about other services in the same category:
Frequently asked questions
Does one caregiver stay continuously for 24 hours?
Not necessarily. A 24-hour arrangement generally requires planned shifts, handovers and rest periods. The exact staffing plan must be confirmed in writing.
Is 24-hour service guaranteed?
No. It is subject to staffing, suitability, location and written confirmation by JNS.
Can it include nursing and attendant duties?
The clinical and non-clinical roles must be clearly separated. Clinical tasks require appropriately qualified and authorised professionals.