About Patient Attender Services
Non-clinical patient-attender support for everyday activities and comfort at home.
Who may enquire about this service?
Patients and families who need help with daily routines, movement and personal assistance.
What may be discussed?
- Everyday assistance according to an agreed care plan
- Companionship and comfort support
- Help with basic daily activities within training
- Updates to the nominated family contact
Preparing for the discussion
- Share the home location and preferred dates or schedule.
- Explain the everyday support being requested and what the family can manage.
- For clinical services, have current instructions from the treating healthcare team available through an agreed appropriate channel.
- Identify the family contact and preferred communication method.
Before arranging care
JNS will ask about the location, desired schedule, the support being requested and any relevant care instructions. The family and JNS should agree the service description, responsibilities, staffing arrangement, charges and contact process before the start date.
Important scope and safety information
Related services
Families may also wish to read about other services in the same category:
Frequently asked questions
What can a patient attender do?
An attender can provide agreed non-clinical daily assistance, companionship and personal-care support within training and assigned duties.
Can an attender administer medicines or do dressings?
No. Medication administration and wound procedures are clinical tasks and are not part of a non-clinical attender role.
Can I request a 12-hour arrangement?
Yes. Share the requested schedule. Timing and availability must be confirmed.