About 12-Hour Care
A scheduled 12-hour home-care arrangement for families who need a defined day or night shift.
Who may enquire about this service?
Families who want regular support during a particular 12-hour period.
What may be discussed?
- Discussion of preferred shift timing
- Agreed personal-care and attendant responsibilities
- Handover expectations
- Confirmation of staff availability
Preparing for the discussion
- Share the home location and preferred dates or schedule.
- Explain the everyday support being requested and what the family can manage.
- For clinical services, have current instructions from the treating healthcare team available through an agreed appropriate channel.
- Identify the family contact and preferred communication method.
Before arranging care
JNS will ask about the location, desired schedule, the support being requested and any relevant care instructions. The family and JNS should agree the service description, responsibilities, staffing arrangement, charges and contact process before the start date.
Important scope and safety information
Related services
Families may also wish to read about other services in the same category:
Frequently asked questions
Can I request a day or night shift?
Yes. Tell JNS the preferred start and end times. The requested shift is subject to confirmation.
Can one caregiver work continuously for the full period?
Staffing, breaks and role arrangements must comply with applicable requirements and be confirmed before service starts.
Can the duties be changed later?
Any change to duties or schedule should be discussed and agreed. Clinical changes must be reviewed with the treating team.