Family and Caregiver Communication

Nominate one primary contact

Agree who will coordinate routine updates, schedule questions and non-urgent changes.

Use clear handovers

A simple agreed handover can cover tasks completed, routine concerns and items that need follow-up, while avoiding unnecessary sensitive information.

Escalate clinical concerns appropriately

Caregivers should not diagnose or make treatment decisions. Concerns should be shared through the agreed route and clinical advice sought from the treating team.

Review the arrangement

If the person’s preferences or support needs change, review the agreed duties and schedule with JNS and, where relevant, the treating team.