Choosing Home-Care Support

Start with the person

Ask the person receiving support what matters most to them. Consider privacy, language, daily routine, preferred activities and how much independence they want to maintain.

Separate clinical and non-clinical needs

List everyday assistance separately from nursing procedures or clinical monitoring. Clinical requirements should be clarified with the treating healthcare team and allocated only to appropriately qualified and authorised professionals.

Compare the proposed arrangements

Ask what tasks are included, what is excluded, who will attend, what hours are covered, how handovers work and whom the family should contact.

Confirm the details in writing

Before a service begins, confirm the agreed schedule, charges, duties, staff suitability, cancellation terms and communication process.