Cancellation & Rescheduling Policy
Understand the points that should be confirmed for home-care cancellations and schedule changes.
Confirm the arrangement in writing
Before service begins, JNS and the family should confirm the agreed schedule, charges, payment terms, cancellation notice, rescheduling process and any minimum booking period.
Request a change
Contact JNS as early as possible using the official phone or email. A change is subject to staff and schedule availability.
Late changes and missed visits
Any fees or consequences for late cancellation, missed visits, replacement staffing or extension must be stated in the written service agreement before acceptance.
Clinical changes
If the patient’s condition changes, seek advice from the treating healthcare professional. Do not rely on a rescheduling request as a clinical escalation route.
Review before publication
JNS should insert and approve its actual cancellation periods, fees and refund arrangements with its auditor before treating this page as a binding policy.